Refund Policy

Effective Date: October 8, 2026

Our Policy

Thank you for subscribing to FindNex. As a provider of a digital software service, we are committed to transparency with our customers. This policy outlines our position on refunds for all subscription plans, including monthly and yearly plans.

Paid plans can be refunded within 7 days of payment if the service failed to work. Otherwise, fees for service already provided are not refundable.

Refund Within 7 Days: Valid Reasons

You can ask for a refund within 7 days of payment for any of these reasons:

  • The paid features did not work because of a fault on our side, and we could not fix it.
  • You were charged twice for the same plan.
  • You were charged, but the plan was not activated.

These are not valid reasons: a change of mind, partial use or non-use, forgetting to cancel, and market or trading results.

To ask, email help@findnex.com from your registered email address with the payment reference and a short description of the problem. We review the request and reply during the support hours shown on our Contact page. An approved refund is returned to the original payment method.

How This Policy Works

This policy rests on the following points:

  • Free tier: FindNex offers a free account tier so you can evaluate the software before committing to a paid subscription. We encourage you to use it to check that our Service is right for you.
  • Immediate Access to Service: Upon payment, your account is immediately upgraded, and you receive full, uninterrupted access to the features of your chosen subscription plan. Because the service is delivered and made available instantly, we cannot refund fees for service already provided, except as stated above if the service failed to work.
  • Digital Product Nature: As a digital service, the product cannot be "returned" in the traditional sense. Once access is granted, it is considered consumed.

Subscription Cancellations

You may cancel your subscription at any time by emailing help@findnex.com. We reply during the support hours shown on our Contact page. When you cancel, you will continue to have access to the Service until the end of your current paid billing period. After the billing period ends, your account will be downgraded, and you will not be charged again.

Please note that canceling a subscription does not entitle you to a refund for any portion of the fees already paid for the current billing cycle.

Exceptional Circumstances

Apart from the 7-day service-failure refund above, we do not offer refunds for partial use, non-use, or if you forgot to cancel your subscription. It is your responsibility to manage your subscription and cancel in a timely manner if you no longer wish to use the Service.

Billing questions or disputes can be sent to help@findnex.com.

Legal Disclaimer

A duplicate charge or a charge that did not complete can be corrected by contacting support. A completed fee otherwise follows this policy.

The FindNex service is provided on an "as is" and "as available" basis. We make no warranties regarding the outcomes of your trading activities or the uninterrupted availability of the Service. By using our Service, you acknowledge that you have had the opportunity to evaluate the software on the free account tier and that you accept this refund policy, including the 7-day exception for the valid reasons listed above. This policy is a part of our Terms of Service, which you agree to upon using our platform.

Contact Us

If you have any questions about this Refund Policy, please contact us at:

FindNex Technologies Private Limited
CIN: U62011KA2026PTC215590
Bangalore
Email: help@findnex.com