Privacy Policy

Last updated: August 26, 2025

FindNex ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you use our trading automation platform and related services ("Service").

By using the Service, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide

When you register for the Service or communicate with us, you may provide us with personal information such as:

  • Name
  • Email address
  • Contact information
  • Any other information you voluntarily provide during registration or support inquiries

1.2 Automated or Technical Data

When you use the Service, we may collect technical data related to your device or usage to improve our platform, including:

  • IP address
  • Browser type and version
  • Device information
  • Usage logs and performance data
  • Broker Account credentials and preferences

2. User Data Management and Storage

2.1 User-Controlled Sensitive Data

  • Any sensitive trading data, API keys, login credentials for brokers, or other confidential information required to operate the Service are NOT stored or retained on our servers.
  • Such sensitive data is stored exclusively on your personal device or browser environment, under your control.
  • It is your responsibility to secure and maintain backups of this sensitive data as we do not have access to or store this information.

2.2 Data Stored by FindNex

  • We store only the non-sensitive data you provide during registration and account setup (e.g., your name, email, and configuration preferences) on secure servers for the sole purpose of providing and improving the Service.
  • This data is used internally to manage your account, provide customer support, process payments, and communicate important service updates.

3. Use of Information

We use your information to:

  • Provide, maintain, and improve the Service
  • Manage your account and authenticate your access
  • Respond to your inquiries and provide customer support
  • Send transactional emails related to Service usage, updates, and security alerts
  • Comply with applicable legal and regulatory requirements

4. Data Sharing and Disclosure

  • We do NOT sell, lease, trade, or otherwise share your personal data with third-party marketers, advertisers, or any outside parties.
  • We may disclose your personal information only if required by law or valid legal requests (e.g., court orders or regulatory bodies) or to enforce our Terms of Service.
  • We may share information with trusted service providers who assist us with operations (e.g., payment processors, hosting providers), but only to the extent necessary and under strict confidentiality agreements.

5. Data Security

  • We implement industry-standard technical and organizational safeguards to protect stored personal data from unauthorized access, alteration, disclosure, or destruction.
  • However, no internet or electronic storage method is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
  • Since sensitive trading data is stored on your device, it is critical that you maintain appropriate security controls on your device (e.g., strong passwords, firewall, antivirus).

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Types of Cookies we use:

  • Session Cookies: We use Session Cookies to operate our Service. These are temporary cookies that are erased when you close your browser.
  • Preference Cookies: We use Preference Cookies to remember your preferences and various settings, such as your logged-in state.
  • Security Cookies: We use Security Cookies for security purposes, such as authenticating users and preventing fraudulent use of accounts.

7. Your Rights

  • You have the right to access, update, correct, or delete your personal information that we store.
  • You may opt out of promotional communications at any time by following the unsubscribe instructions included in such emails or contacting us directly.
  • Please contact us if you wish to exercise any rights related to your personal data.

8. Data Retention

  • We retain your personal information only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements.
  • If you close your account, we will delete your data within a reasonable period unless retention is required by law.

9. International Data Transfers

  • If you are accessing the Service from outside India, please be aware that your information may be transferred to and processed in India where our servers or affiliates are located.
  • By using the Service, you consent to such transfers under applicable privacy laws.

10. Children’s Privacy

  • Our Service is not intended for persons under 18 years old. We do not knowingly collect personal data from children under 18.
  • If you believe we have collected information from a child under 18, please contact us to request deletion.

11. Changes to This Privacy Policy

  • We may update this Privacy Policy periodically to reflect changes in law, our practices, or for other operational reasons.
  • We will notify you of significant changes by posting the updated policy and updating the effective date. Your continued use of the Service after changes indicates your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:

FindNex
Bangalore, India
Email: contact@findnex.com