Account and data

Delete your FindNex account

You can delete your account yourself, in the app or on the website, in about a minute. If you cannot sign in, email us and we will do it for you. This page explains how, what is removed, and what we are required to keep.

How to delete Cannot sign in? Email us
FindNex Technologies Private Limited · Last updated 13 October 2026

How to delete your account

Choose the way that suits you. Deleting starts from your own account, so we know the request is yours.

Fastest

In the mobile app

  1. Open FindNex and sign in.
  2. Go to Profile, then Account settings.
  3. Tap Delete account.
  4. Type DELETE and confirm.

On the website

  1. Sign in at findnex.com.
  2. Open Profile and scroll to Delete account.
  3. Type DELETE and confirm.
Open my profile

Cannot sign in?

Email help@findnex.com from the address you registered with, with the subject Delete my account. We check the request is yours, delete the account, and reply within 7 working days.

Write to us

What happens when you delete

It all happens when you confirm. Your login stops working at once.

Removed

  • Sign-in access. The login is closed and the password can no longer be used.
  • Broker connection. Saved broker keys, session tokens and any stored broker login details are deleted. FindNex can no longer send an order to your broker.
  • Portfolio health reports and their scan history.
  • Phone number, profile photo and push notification token.
  • Advisor profile. If you are an advisor, your profile and strategies stop appearing in the marketplace.

Kept, and why

  • Invoices and payment records. Tax and accounting law requires them.
  • Identity-check record (status, name as per PAN, PAN, last four Aadhaar digits, date) and signed agreements and consents. They are the record of what you agreed to and who was verified.
  • Published research calls and, for an advisor, the list of their subscribers. Research services are audited.
  • Your name and email address, only to link the records above.

These records are used only for tax, audit and legal purposes. They are not used for marketing.

How long we keep what we must

Records we are required to keep are held for 5 years after you delete your account. After that they are erased.

RecordWhy we keep itKept for
Invoices and payment recordsTax and accounting law5 years
Identity-check recordEvidence that an identity check was done, for regulated research services5 years
Signed agreements and consent recordsProof of what was agreed and when5 years
Published research calls and subscriber list (advisors)Audit of research services5 years
Name and email addressTo link the records above5 years

Common questions

Closing the sign-in cannot be undone from the app or website. If you change your mind, write to help@findnex.com and we will explain your options.

Not by itself. Please read the Refund Policy, or write to us before you delete if you want a plan cancelled.

FindNex does not hold your money or your positions. They stay with your broker. Deleting removes our stored broker connection, so FindNex can no longer place orders for you.

Yes. Write to help@findnex.com from your registered email address. The Privacy Policy describes your rights under India's Digital Personal Data Protection Act, 2023.
Need help or have a complaint about your data?
Email help@findnex.com from your registered address. Read the Privacy Policy and the Terms of Service, or go to Contact.